Please be aware of our booking terms & conditions before making a booking:
Section 1: Confirming your booking
1.1 Full payment or the provision of a validated purchase order is required in order for us to confirm your booking. Any exception to this will be solely at our discretion.
1.2 To use a voucher for full or part payment, a physical copy of the voucher must be presented to us on the date of your booking. Failure to do so will result in you being charged the full value of the booking.
Section 2: Altering your booking
2.1 Up until 14 days prior to the date you booked for, you can alter your booking without charge.
2.2 Within 14 days of the date you booked for, any request to alter your booking may result in the loss of 50% of the total booking fee you paid.
2.3 Within 72 hours of the date you booked for, it is not possible for us to make any alterations to your booking.
2.4 Should you need to reschedule your booking due to an unforeseen medical reason, provided you can present supporting medical documentation to us within 7 days of notifying us, we will at our discretion and subject to our availability, look to reschedule the booking without charge.
2.5 At any point prior to the date you booked, you may enquire about increasing the head-count or length of your booking. This will be subject to our ability to accommodate the increase, but will not incur any additional charges past the standard cost associated to the increase.
Section 3: Cancellations
3.1 50% of your total booking fee will be forfeit where cancellation takes place less than 14 days prior to the date of your booking.
3.2 100% of your total booking fee will be forfeit where cancellation takes place within 72 hours of the date of your booking.
3.3 We will endeavour to ensure that all bookings run at the scheduled date and time, however, in the event that it is necessary for us to cancel a booking, we will notify you as soon as is possible.
3.4 In the event of a cancellation by us, we will offer you the following options; a full refund of the total booking fee paid or an alternate booking date/run-time, subject to availability.
3.5 It is not possible for us to refund any travel costs you may incur due to cancellations.
Section 4: Additional booking policies
4.1 It is your responsibility to ensure that you arrive prior to the scheduled start-time of your booking. In the event you arrive late, please be aware that it will not be possible for us to overrun on your booking’s scheduled finish-time. This is due to the fact that we often have bookings that run back to back.
4.2 The process of kitting up and down is included within your booking’s scheduled run-time.
4.3 We reserve the right to remove an individual or stop a booking, should they or a group’s behaviour be deemed anti-social or infringe on the safety of themselves or others. No form of reimbursement will be offered under these circumstances.