Booking T&C

Reading Climbing Centre

Please be aware of our booking terms & conditions before making a booking:

Indoor Booking Terms & Conditions

Section 1: Fees

1.1 Places on bookings can only be reserved by paying in full when booking, or by provision of a validated purchase order.

Section 2: Rearrangement of booking type or course dates.

2.1 A customer may apply to change the booking type or dates as long as this is carried out more than 7 days before the booking is due to commence.

2.2 Any requests to change booking type or dates within the one week period will be subject to loss of 50% of the full booking costs.

Section 3: Cancellation by the Customer – Financial Costs

3.1 50% of the total booking fee will be forfeit where cancellation takes place less than 7 days before the booking is due to begin.

3.2 100% of the total booking fee will be forfeit where cancellation takes place within 24 hours of the booking start time.

Section 4: Cancellation by the Company

4.1 We endeavour to ensure all bookings will actually run, however in the event of cancellation, we will notify the customer as soon as is possible.

4.2 In the event of cancellation due to external factors which would make the activity or centre unsafe or unsuitable to run we will contact the client as soon as possible. We cannot refund any travel costs incurred prior to the cancellation.

4.3 In the event of cancellation by us, we offer the following options:

  • 4.3.1 Full refund of the fee paid
  • 4.3.2 Another booking on an alternate date/time, subject to availability

 

Outdoor Bookings Terms and Conditions

Section 1: Fees

1.1 Places on bookings can only be reserved by paying in full when booking, or by provision of a validated purchase order.

Section 2: Rearrangement of course type or course dates.

2.1 A customer may apply to change the booking type or dates as long as this is carried out more than 7 days before the booking is due to commence.

2.2 Any requests to change a booking type or dates within the one week period will be subject to loss of 50% of the full course costs.

Section 3: Cancellation by the Customer – Financial Costs

3.1 50% of the total booking fee will be forfeit where cancellation takes place less than 14 days before the course is due to begin.

3.2 100% of the total course fee will be forfeit where cancellation takes place within 48 hours of the booking start time.

Section 4: Cancellation by the Company

4.1 We endeavour to ensure all courses will actually run, however in the event of cancellation, we will notify the customer as soon as is possible.

4.2 In the event of cancellation due to external factors which would make the activity or centre unsafe or unsuitable to run we will contact the client as soon as possible. We cannot refund any travel costs incurred prior to the cancellation.

4.3 In the event of cancellation by us, we offer the following options:

  • 4.3.1 Full refund of the fee paid
  • 4.3.2 Another booking on an alternate date/time, subject to availability

 

4.4 The booking will only be cancelled due to the weather at the discretion of the instructor. Please contact the centre before making assumptions as to whether the course will be carried out.

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